Refund Policy

Effective date: January 17, 2020

Refund Policy

Effective date: December 19, 2019

localmama ("us", "we", or "our") operates the website (the "Service").

At Local Mama, we strive to ensure customer satisfaction with every transaction. This refund policy outlines the guidelines and procedures for requesting refunds for purchases made through the Local Mama app or website.

*1. Eligibility for Refunds*

- Refunds are only applicable to purchases made through the Local Mama app or website. - Users must provide proof of purchase, such as an order confirmation or receipt, to be eligible for a refund. - Refunds are subject to the terms and conditions set forth by the individual local businesses from which the purchase was made.

*2. Refund Requests*

- Users must submit refund requests directly to the local business from which the purchase was made. - Refund requests must be made within the timeframe specified by the local business's refund policy. - Users may be required to provide additional information or documentation to support their refund request.

*3. Processing of Refunds*

- Refunds will be processed by the local business in accordance with their refund policy. - Local Mama is not responsible for the processing of refunds or the timeframe in which refunds are issued. - Any disputes regarding refunds should be resolved directly between the user and the local business.

*4. Non-Refundable Items*

- Certain items or services may be non-refundable as specified by the local business. - Users should review the refund policy of the specific product or service before making a purchase.

*5. Refund Exceptions*

- Local Mama reserves the right to refuse refunds in cases of suspected fraudulent activity or abuse of the refund policy. - Refunds may be refused if the user violates the terms and conditions of Local Mama or the local business.

*6. Changes to Refund Policy*

- Local Mama reserves the right to modify or update this refund policy at any time without prior notice. - Any changes to the refund policy will be effective immediately upon posting on the Local Mama app or website.

*7. Contact Information*

- For inquiries or assistance regarding refunds, users can contact Local Mama's customer support team at [contact email/phone number].

By using the Local Mama app or website, users agree to abide by this refund policy. If you have any questions or concerns about this policy, please contact us for further assistance.